At Luxecollectionz, managed by Urbanedge Solutions, we strive to provide a smooth and convenient shopping experience. In this policy, “we,” “our,” and “us” refer to Urbanedge Solutions, while “you,” “your,” and “user” refer to our customers.
This Shipping and Delivery Policy explains the terms related to the shipment of products purchased through our platform. By placing an order, you agree to the conditions outlined below.
Shipping Locations
We currently deliver to all serviceable pin codes within India. At present, international shipping is not available.
Order Processing
Orders are generally processed within 1–2 business days from the date of confirmation, excluding weekends and public holidays.
Once your order has been processed, you will receive a confirmation email with the relevant details.
Delivery Timeframe
Standard delivery typically takes 3–8 business days after dispatch, depending on the delivery location. We aim to ensure timely delivery of your orders.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to reasons such as an incorrect address, unavailability of the recipient, or refusal to accept the package, the shipment will be returned to our facility. Customers may request re-delivery in such cases.
Damaged or Lost Shipments
If your order is received in a damaged condition, please contact us within 48 hours of delivery and provide supporting images for review.
In case a shipment is lost during transit, we will coordinate with the courier partner and arrange a replacement or initiate a refund after verification.
Contact Us
For any questions or concerns related to shipping and delivery, please contact us at: urbenedgesolutions@gmail.com.
We appreciate your trust in us and look forward to ensuring a reliable and efficient delivery experience.
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