Cancellation Policy

At Luxecollections, operated by Urbanedge Solutions, we aim to provide a smooth and convenient shopping experience. In this document, “we,” “our,” and “us” refer to Urbanedge Solutions, while “you,” “your,” and “user” refer to our customers.

We understand that plans may change, and you may wish to cancel an order. The following terms outline our cancellation process:

Cancellation Before Shipment

You may cancel your order within 24 hours of placing it or before it has been dispatched, whichever occurs earlier.

To initiate a cancellation request, please contact us via email.

If your request meets the eligibility criteria, the full amount will be refunded to your original payment method within 5–7 business days.

Orders After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with our Return and Refund Policy.

Order Changes

We do not currently support modifications to orders, including changes to items or delivery details, after the order has been placed. If eligible, you may cancel the order and place a new one.

Contact for Cancellation

For cancellation-related requests, please contact us at: urbenedgesolutions@gmail.com.

We appreciate your understanding and continued support. If you have any questions, feel free to reach out to us.